topic Re: Number Transfer/port Text in Get Support

Number Transfer/port Text

murorange — Tue, 29 Apr 2025 23:32:50 GMT

Hi,

I received a text to enter '1' to authorize my number port. I texted '1'. A little bit later I received another one saying the same thing, that they did not receive my authorization. It appears that the Public Mobile port system is not recognized my text. And, therefore, not completing the port.

Re: Number Transfer/port Text

CSA_PM — Tue, 29 Apr 2025 19:10:14 GMT

Hi there ...

Are you porting out? Or porting in?

Re: Number Transfer/port Text

slusagm — Tue, 29 Apr 2025 19:19:05 GMT

If you are porting out, ask your new provider to resend the porting request

And if you need PM to confirm, just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer/port Text

hTideGnow — Tue, 29 Apr 2025 20:20:18 GMT

hi @murorange how long have you waited after your Yes reply? Porting does not happen instantly after your text reply, it can take as longer as another 2 hours. Try reboot your phone with the old sim and I'd you see the old sim stops working , then remove old and try the new sim

Re: Number Transfer/port Text

murorange — Tue, 29 Apr 2025 21:30:05 GMT

Porting in to Public

The first message I received was at 2:18 and then received the same message again about an hour later.

Should I receive an acknowledgment text after texting '1'? Because I never received anything.

I switched my SIM to Public a few minutes ago and still no data yet.

Thank you,

Murray

Re: Number Transfer/port Text

murorange — Tue, 29 Apr 2025 21:31:40 GMT

Porting in to Public

The first message I received was at 2:18 and then received the same message again about an hour later.

Should I receive an acknowledgment text after texting '1'? Because I never received anything.

I switched my SIM to Public a few minutes ago and still no data yet.

I have already sent in a ticket this afternoon. Why do these things never go smoothly for me?!

Thank you,

Murray