topic Re: Phone transfer in Get Support

Phone transfer

Alice1998 — Tue, 29 Apr 2025 13:35:50 GMT

Hello I need help with transferring my number. I joined public mobile and they gave me number about 2 months ago and I am now transferring my old number and I am able to call but not receive calls. Should I do anything in my end. Didn’t get a message or notification that the transfer process is completed. Please help

Re: Phone transfer

hTideGnow — Tue, 29 Apr 2025 13:37:27 GMT

hi @Alice1998

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Phone transfer

Dunkman — Tue, 29 Apr 2025 13:45:09 GMT

@Alice1998

Did you receive a port request text from your previous carrier? Did you answer yes?

When did you initiate the port? It can take 1-2 hours for the port to be completed. If it has been more than a couple of hours, then your port is stuck.

Re: Phone transfer

Alice1998 — Tue, 29 Apr 2025 14:19:04 GMT

I think my portions stuck..how do I fix this

Re: Phone transfer

Alice1998 — Tue, 29 Apr 2025 14:21:40 GMT

That number said they can’t help with public mobile

Re: Phone transfer

hairbag1 — Tue, 29 Apr 2025 14:27:11 GMT

@Alice1998

during the 2 mos that you've been a Public Mobile customer, did you keep your old account / number paid up ? Your old account needs to be active and in good standing in order to port successfully.

Re: Phone transfer

Alice1998 — Tue, 29 Apr 2025 14:29:48 GMT

Yes I did.. but never got a port transfer message

Re: Phone transfer

hairbag1 — Tue, 29 Apr 2025 14:35:54 GMT

@Alice1998

did you have your old sim in the cell when waiting for the port confirmation text ?

Re: Phone transfer

Alice1998 — Tue, 29 Apr 2025 14:38:34 GMT

It’s an e-sim. Is it possible to go back to my number that public mobile gave if this doesn’t work

Re: Phone transfer

hTideGnow — Tue, 29 Apr 2025 14:46:55 GMT

hi @Alice1998

did you call the number I sent you?

if no success there, then ask support agent to check by a proper ticket

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage