topic Re: I cancelled my account but still got charged?? in Get Support

I cancelled my account but still got charged??

Ceilidh — Tue, 29 Apr 2025 00:48:00 GMT

I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This is literally impossible. The SIM card is on my table. What do I do??

Re: I cancelled my account but still got charged??

Chalupa_Batman — Mon, 28 Apr 2025 22:57:54 GMT

@Ceilidh wrote:
I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This is literally impossible. The SIM card is on my table. What do I do??

Hello @Ceilidh

Please contact a CS Agent for assitance.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: I cancelled my account but still got charged??

Dunkman — Tue, 29 Apr 2025 01:11:38 GMT

@Ceilidh

How did you cancel your account? Did you port your number to another company? Did you unsubscribe from your subscription (ie, turn off pre authorized payments)?