topic Re: eSim and SIM card not working in Get Support

eSim and SIM card not working

Frank416 — Mon, 28 Apr 2025 18:19:00 GMT

Hello,

I my eSIM was working perfectly fine, and i had no issues. I wanted to have a physical sim card and ordered one. Once it came, i had an phone update appear the same day. I activated the physical sim and removed the eSim and completed the update. Now, i cannot send messages in iMessage on the iphone and everything is going as a text message. Can i order a eSim and start again, or is there an issue with the Sim card? i do not want to change my number. Thank you!

Re: eSim and SIM card not working

slusagm — Mon, 28 Apr 2025 18:23:13 GMT

does voice calls and data work?

if it works, it is not the type of the sim card problem nor the PM setup, it is just a problem with iMessage setup. Try to disable it and reboot the phone and wait an hour and try to enable it again

Re: eSim and SIM card not working

hTideGnow — Mon, 28 Apr 2025 19:41:02 GMT

hi @Frank416

try re-register iMessage

go to Settings and manually remove the phone number. Then reboot phone and go back to the settings to add the phone number back. It will then re-register iMessage. It might take time and keep spinning, just wait till it is done

Re: eSim and SIM card not working

Frank416 — Mon, 28 Apr 2025 22:47:25 GMT

Hello @slusagm

I’ve tried but nothing yet. It’s been trying to verify the phone number for an hour now. Including 1 reboot. Still waiting. Thank you

Re: eSim and SIM card not working

Frank416 — Mon, 28 Apr 2025 22:48:41 GMT

Hi @hTideGnow ,

I removed the number and it is still trying to verify the number. 1 hr later including 1 reboot

Re: eSim and SIM card not working

hTideGnow — Mon, 28 Apr 2025 23:42:39 GMT

hi @Frank416 if it can send and receive text and just not iMessage, it is just an Apple issue

did you try Reset Network Settings?

or you can check with PM support .

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
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  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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