topic Re: Upgrade plan in Get Support

Upgrade plan

The45 — Mon, 28 Apr 2025 20:41:58 GMT

I’m trying to upgrade my plan. I have a credit card connected to my account and enough money on my account. When I choose the plan I want and click change now I get an error message saying “sorry can’t process try again later”. This happens continually for days How can I upgrade my plan? Please help.

Re: Upgrade plan

Phil_Adelphus — Mon, 28 Apr 2025 20:44:19 GMT

@The45 Are you trying to change to a plan that shows as an option under "change subscription" in your account? Those would be the only plans available for you to change to. BTW are you sure you want to do a "change now" since you'll be charged immediately and no pro-rated refund for what's left of the current plan. Unless you really need the new plan immediately it's best to select the "change on renewal" option.

Re: Upgrade plan

TheSterlinger — Mon, 28 Apr 2025 20:46:48 GMT

Yes, many people have experienced this error message.

Can you clear cache, sign out and back again this time using secret mode or incognito mode?

If you have another device like a tablet or laptop try those also.

Re: Upgrade plan

BKNS27 — Mon, 28 Apr 2025 20:47:08 GMT

@The45

If you are upgrading your plan online. Clear the cache before login to your account.

You can use the PM app if online is not working.

Re: Upgrade plan

hTideGnow — Mon, 28 Apr 2025 20:51:39 GMT

HI @The45

do you really want to make a Change Now request? With that Change now request, PM will take the money from you and start the new plan now, but no partial refund with the current plan

if you sure you want to do that but unable to do so, check with PM and and see if they can help with a plan change for you (as there has been some system issue with plan change lately)

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Upgrade plan

SKSuh — Tue, 29 Apr 2025 01:00:28 GMT

I’ve had that issue … take screenshots of the plan you see as being available for your profile, start a chat and attach the screenshots

Re: Upgrade plan

The45 — Tue, 29 Apr 2025 14:14:29 GMT

Yes trying to change to a plan that shows under options. I do need the plan immediately.

Re: Upgrade plan

computergeek541 — Tue, 29 Apr 2025 15:57:48 GMT