topic Re: SIM locked in Get Support

SIM locked

Ap325 — Mon, 28 Apr 2025 18:32:43 GMT

Need to know PUK

Re: SIM locked

slusagm — Mon, 28 Apr 2025 18:33:20 GMT

PM can help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM locked

softech — Mon, 28 Apr 2025 18:33:47 GMT

@Ap325

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: SIM locked

Ap325 — Mon, 28 Apr 2025 18:46:21 GMT

Exact Message:

Your SIM is locked, enter your PUK

Re: SIM locked

slusagm — Mon, 28 Apr 2025 18:55:09 GMT

@Ap325 wrote:
Exact Message:
Your SIM is locked, enter your PUK

yes, it is a sim card lock, use the link to open ticket to PM

and you were using a sim card pin? why it got locked?

Re: SIM locked

Ap325 — Mon, 28 Apr 2025 19:00:43 GMT

Yes, I entered wrong PIN 3 times.

My phone is Samsung.