topic Re: How to disable roaming? in Get Support

How to disable roaming?

brembo153 — Tue, 29 Apr 2025 01:13:29 GMT

I have a CAN/US/MEXICO plan, and I'm going to be traveling from Canada to the US shortly. I'd like to avoid any roaming charges. Is there a way to disable roaming ? I'm assuming my data will still work in the US, since it's a CAN/US/MEXICO plan, but I don't want to get any roaming charges if someone from Canada calls/texts me while I'm in the US

Re: How to disable roaming?

brembo153 — Mon, 28 Apr 2025 14:47:33 GMT

Forgot to mention, I'm using an iPhone with IOS 18

Re: How to disable roaming?

hTideGnow — Mon, 28 Apr 2025 14:48:02 GMT

hi @brembo153

you don't need to disable it when you travel to US. Calls, text and data are all included in your CAN/US/MEXICO plan, no extra. In fact, you need to enable Roaming Data on your phone for your service to work in US

Re: How to disable roaming?

slusagm — Mon, 28 Apr 2025 14:49:02 GMT

no extra roaming charges. PM is prepaid and you will never get any unexpected charges

and with your plan, even when someone from Canada call and text you , you can receive them for free in US

Re: How to disable roaming?

brembo153 — Mon, 28 Apr 2025 14:49:45 GMT

@hTideGnow thanks for the reply !

I'm worried more specifically about calls/texts from Canada to me while I'm in the US. My plan includes 100 mins for long distance calls, so I'm assuming I'm safe there. But would I get charged for international texts ?

Re: How to disable roaming?

brembo153 — Mon, 28 Apr 2025 14:50:29 GMT

@slusagm Thanks for the reply, that answers my 2nd concern !

Re: How to disable roaming?

hTideGnow — Mon, 28 Apr 2025 14:51:15 GMT

hi @brembo153

receiving would be free as well

Re: How to disable roaming?

hairbag1 — Mon, 28 Apr 2025 15:15:55 GMT

@brembo153

I've had my roaming enabled since 2018, traveled to US and Mexico and haven't ever received a bill for overages. As as pre-paid service, once you reach your data limit...it just stops until next regular plan renewal (or you buy an add-on). There's no charge to you to receive calls and texts from anywhere on planet Earth. Enable Roaming is a must to be able to use the service in Mx and USA.