topic Re: No call problem in Get Support

No call problem

Wei1155 — Mon, 28 Apr 2025 13:53:30 GMT

@CS_Agent, my phone cannot call out and no incoming as well. Says server error. Reboot already, no success.

Re: No call problem

hTideGnow — Mon, 28 Apr 2025 13:57:16 GMT

did you try reboot the phone and reset network settings? and did you try your sim card on another phone?

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: No call problem

Wei1155 — Mon, 28 Apr 2025 13:59:31 GMT

I am using pixel 7, in Ontario. Rebooted. Still no. It says I don't have active plane. But I do have.

Re: No call problem

Wei1155 — Mon, 28 Apr 2025 14:00:42 GMT

I am using esim card.

Re: No call problem

hTideGnow — Mon, 28 Apr 2025 14:03:39 GMT

hi @Wei1155

Pixel 7 should be good and not affected by the Telus change. Check if you have VoLTE toggle, if so , enable it (but no worry if you don't see that, it is usually turned on but hidden by the network)

And did you just start the service with PM? if so, make sure your old sim card are removed, old esim are disabled. You should only have PM esim there and only PM esim enabled

and as said, reboot phone and Reset Network settings

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage