topic Re: Incoming calls cannot be connected in Get Support

Incoming calls cannot be connected

Bcfamily — Mon, 28 Apr 2025 02:51:54 GMT

Hi all,

We have a phone that we are trying to get set up as a house phone for our kids to use. It is a new number (no porting), new SIM card and factory rest phone.

Outgoing calls and texts work, incoming texts work but incoming calls do not. We get a message of call cannot be connected at this time. We have tried getting mulitple people to call it, all on different carriers, everyone receives the same message.

Have tried all of the help items I've found. Anyone have any ideas?

Re: Incoming calls cannot be connected

Techfish — Mon, 28 Apr 2025 03:12:39 GMT

It's likely something on Public's end.

I would recommend contacting an agent by private message (CS_Agent) or with a ticket.

Re: Incoming calls cannot be connected

Dunkman — Mon, 28 Apr 2025 14:18:43 GMT

@Bcfamily

Which model phone?

Maybe try a network reset of phone (note: this will erase any saved Wifi passwords).

You could also try the SiM card in another working phone. this will help determine whether hardware issue versus PM service problem.