topic Re: Two-Step Old Phone Number in Get Support

Two-Step Old Phone Number

gigi-marie — Sat, 26 Apr 2025 03:08:57 GMT

I had an old phone number with PM but now I'm using a new one with the same account. Everytime I sign in, they send a text to my old phone number which no longer exists instead of the new phone number that my subscription is under. As far as I can see on my end, the only number associated with my account is my current one. It's not a huge deal, because I can just sign in using my email, but it's kind of annoying. Anyone else had this?

Thank you.

Re: Two-Step Old Phone Number

Chalupa_Batman — Sat, 26 Apr 2025 02:03:01 GMT

@gigi-marie wrote:
I had an old phone number with PM but now I'm using a new one with the same account. Everytime I sign in, they send a text to my old phone number which no longer exists instead of the new phone number that my subscription is under. As far as I can see on my end, the only number associated with my account is my current one. It's not a huge deal, because I can just sign in using my email, but it's kind of annoying. Anyone else had this?
Thank you.

Hey @gigi-marie

This is very easy to fix actually. Log into your account and use this link... you can change the number it goes to.

https://eversafe.id.telus.com/user/selfservemenu

Just click on the arrow at the end where the number is and change it to your current number. That easy!

Re: Two-Step Old Phone Number

slusagm — Sat, 26 Apr 2025 02:08:50 GMT

@gigi-marie

what you have to do is to get the code via email once, then change the phone number with Profile

1. one the 2FA step while you log in, click Didn't receive code or Resend code, then choose Send email or Send voice message to get the code via email or voice mail

2. then go to Profile , Manage EverSafe ID and change phone number there, or use this link
https://eversafe.id.telus.com/user/changephone

if you are still unable to change My Account, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Two-Step Old Phone Number

gigi-marie — Sun, 27 Apr 2025 22:55:09 GMT

Thank you! It worked.