topic Re: Sim card in Get Support

Sim card

Dono_1 — Sun, 27 Apr 2025 22:33:50 GMT

Ordered a new sim card april 9 and I still have not received it.

Re: Sim card

computergeek541 — Sun, 27 Apr 2025 22:33:41 GMT

@Dono_1 wrote:
Ordered a new sim card april 9 and I still have not received it.

Please wait until after April 30 which would mark 15 business days. If it still hasn't arrived after that, contact Public Mobile to discuss.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

hTideGnow — Sun, 27 Apr 2025 22:33:42 GMT

hi @Dono_1

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Sim card

Chalupa_Batman — Sun, 27 Apr 2025 22:38:05 GMT

@Dono_1 wrote:
Ordered a new sim card april 9 and I still have not received it.

To add to the conversation.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

If you don't receive one within the next week, try these two options and then contact customer service to get a credit to your account to cover the cost of purchasing one.

Another option if you didn't know, you can also purchase an eSIM if your phone can take one. You pay for one and any others needed afterwards are free. Of course, because you ordered a physical SIM card, only a CS Agent can make that adjustment right away.

Re: Sim card

hairbag1 — Sun, 27 Apr 2025 22:55:15 GMT

@Dono_1

piling on....if you happen to be in the GTA, check out Canadian Cell Supplies as they have the Public Mobile sims for $4 right now.

https://canadiancellsupplies.com/products/new-blank-multi-sim-card-lte-4g-5g-prepaid-postpaid-bell-virgin-lucky-rogers-chatr-wireless-fido-freedom-telus-koodo-public-mobile-at-t-t-mobile-lyca-uk3-usa-canada-mexico-uk-eu?_pos=1&_psq=public&_ss=e&_v=1.0&variant=41860576542809

If there's a Mobile Klinik in your area, they have the Public Mobile sims too.