topic Re: New phone in Get Support

New phone

Illumineye — Sun, 27 Apr 2025 19:39:58 GMT

I bought a new phone as I broke my old one, how do I get my esim on the new phone?

Re: New phone

hTideGnow — Sun, 27 Apr 2025 19:43:29 GMT

download PM app on the new phone and login. For 2FA step, click Resend Code and choose either Send email or Send Voice message (for voice message, call yourself to retrieve the voice message from another phone)

after you logged in, go to Account and Purchase SIM and choose esim

But if you cannot login My Account, then ask PM support agent to help

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New phone

Illumineye — Sun, 27 Apr 2025 20:05:53 GMT

Will I still have my same subscription from my old phone though, like will the plan transfer over to the new one?

Re: New phone

hTideGnow — Sun, 27 Apr 2025 20:11:11 GMT

yes @Illumineye basically you are putting a new sim for the same account. That's why logging into PM app with the same account login and that is important

if you have trouble logging in, ask PM support agent for help