topic Change phone number in Get Support

Change phone number

Aspencooper — Sat, 26 Apr 2025 18:29:36 GMT

Hello,

I just got a new plan here on public mobile after being out of the country for 7 months. I would like my old know number back but it doesn’t work when I try to use the transfer number tab. Is there a way I can get this old number back?

thanks!

Re: Change phone number

Phil_Adelphus — Sat, 26 Apr 2025 18:36:51 GMT

@Aspencooper Since it's been 7 months it's extremely unlikely you can get it back. You can suspend an account for up to 90 days from last payment due date but after that it is closed and the number may have been re-assigned to someone else and/or returned to the carrier it came from originally. Have you tried calling the number, and do you know if it was originally a Telus/Koodo/Public Mobile number?

Re: Change phone number

slusagm — Sat, 26 Apr 2025 18:37:46 GMT

yes, porting only works if you own the number and the number is now active with another provider

if you lost your number from the old account, you can try to ask PM and see if they can help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage