topic No data access in the US in Get Support

No data access in the US

Aj37 — Sat, 26 Apr 2025 15:12:47 GMT

I have the Can-US-Mex plan and I am currently roaming in the USA. It automatically connects me to the T-Mobile network but I have no access to data even though my plan states that I will have data available in the US.

Re: No data access in the US

hTideGnow — Sat, 26 Apr 2025 15:14:43 GMT

hi @Aj37

first, make sure your Roaming Data is enabled on your phone, then change the network mode to 4G or LTE. And try manually connect to AT&T and Verizon, see if it works

Re: No data access in the US

Chalupa_Batman — Sat, 26 Apr 2025 15:17:39 GMT

@Aj37 wrote:
I have the Can-US-Mex plan and I am currently roaming in the USA. It automatically connects me to the T-Mobile network but I have no access to data even though my plan states that I will have data available in the US.

Hello @Aj37

Depending on location, I myself find T-Mobile to be one of the best. Try going into your settings and make sure Data Roaming is turned on. Also, turn off automatic and manually choose T-Mobile and reboot. if T-Mobile doesn't work for your area, the second one that worked for me is AT&T. What phone are you using?

Re: No data access in the US

slusagm — Sat, 26 Apr 2025 15:20:12 GMT

which city in US you are in?

do yo have Roaming mobile data turned on? Even your plan has US data, you still need to turn that on. And try change the network to AT&T and Verizon

Re: No data access in the US

Aj37 — Sat, 26 Apr 2025 15:21:40 GMT

I have an iPhone 13, when I go into Settings > Cellular it doesn’t give me an option to turn on/off data roaming

Re: No data access in the US

Aj37 — Sat, 26 Apr 2025 15:23:07 GMT

I don’t see an option to turn on data roaming in my settings > cellular. I have an iPhone 13

Re: No data access in the US

hairbag1 — Sat, 26 Apr 2025 15:23:37 GMT

@Aj37 wrote:
I have an iPhone 13, when I go into Settings > Cellular it doesn’t give me an option to turn on/off data roaming

do you see Cellular Data Options ? That's the area where you'll see the option to turn it ON.

Re: No data access in the US

hTideGnow — Sat, 26 Apr 2025 15:25:04 GMT

hi @Aj37

To enable data roaming on your iPhone, navigate to Settings > Cellular (or Mobile Data) > Cellular Data Options and toggle the "Data Roaming" switch to on. If you have a Dual SIM or Dual eSIM, you may need to select the specific SIM card line before toggling the switch

Re: No data access in the US

Aj37 — Sat, 26 Apr 2025 15:28:11 GMT

This helped me, I had multiple eSIMs and I needed to select the correct option me before toggling. Thanks for everyone’s help!