topic Re: Unable to port my number over to Virgin mobile in Get Support

Unable to port my number over to Virgin mobile

Zeenat — Sat, 26 Apr 2025 03:11:04 GMT

I am having hard time porting my number over to virgin mobile. I don't get any SMS from public mobile on my public mobile sim. Virgin mobile tried fro. their end as well but it errors out. Ay help would be greatly appreciated. Thanks

Re: Unable to port my number over to Virgin mobile

hTideGnow — Sat, 26 Apr 2025 01:30:54 GMT

hi @Zeenat

i assume your PM account is still active and can receive text? Usually in this case, ask the new carrier, Virgin in your case, to resend the porting request

Re: Unable to port my number over to Virgin mobile

slusagm — Sat, 26 Apr 2025 01:30:57 GMT

have you ask Virgin to try to send the porting request a 2nd time?

if already tried, then ask PM to see if they got the request.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to port my number over to Virgin mobile

Zeenat — Sat, 26 Apr 2025 01:37:48 GMT

Yup, still active. Virgin tried twice.

Re: Unable to port my number over to Virgin mobile

AmbroseSt — Sat, 26 Apr 2025 13:15:27 GMT

I am experiencing same issue. Very frustrating

Re: Unable to port my number over to Virgin mobile

Dunkman — Sat, 26 Apr 2025 15:11:40 GMT

@AmbroseSt wrote:
I am experiencing same issue. Very frustrating

@AmbroseSt

As mentioned earlier, your PM account needs to be active. You need to keep your PM SIM card in your phone to receive the confirmation text request and answer yes. For ports, use the following information: PM account number, account holder name and phone number. Ideally avoid IME since this can lead to port failure requests. You will need to ask your new carrier to resend the port request.