Replacement Sim Card

hyarah — Sat, 26 Apr 2025 01:11:05 GMT

How to get a replacement sim card with the same number? Also what is the phone number of the Customer Service?

Re: Replacement Sim Card

hTideGnow — Sat, 26 Apr 2025 01:13:20 GMT

sorry @hyarah , there is no phone number for Customer service

but you can buy a new Public Mobile sim card from Telus or Koodo stores for $10 or from Amazon for $5 https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

After you got the card, login My account (you might need to click Didn't receive code on the 2FA steps, and choose Send email to get the code via email) , then go to Profile page and update sim card number

in case you cannot login, then you can ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Replacement Sim Card in Get Support

Replacement Sim Card

Re: Replacement Sim Card