topic no bars/ no mobile network after activation in Get Support

no bars/ no mobile network after activation

Weltnbummler — Tue, 04 Jan 2022 23:07:12 GMT

Using a Fairphone (FP1U). It's duo sim, and my new Freedom mobile SIM doesn´t work after its activation. I´m getting no bars on my Public Mobile sim card, even if I tried manually, restart the phone, tried different sim card slots. What can I do?

Re: no bars/ no mobile network after activation

jp2 — Wed, 06 Jun 2018 00:08:42 GMT

I'm a little confused are you saying you were using a freedom sim in the phone then added a second sim from public to the other slot and now neither work?

Re: no bars/ no mobile network after activation

Weltnbummler — Wed, 06 Jun 2018 00:11:17 GMT

sorry, what I meant:

"my new Public mobile SIM doesn´t work after its activation"

Re: no bars/ no mobile network after activation

meocon — Wed, 06 Jun 2018 00:26:06 GMT

@Weltnbummler Did you try different sim card slot?

Re: no bars/ no mobile network after activation

Weltnbummler — Wed, 06 Jun 2018 00:41:59 GMT

Yes, I tried in both slots.

Re: no bars/ no mobile network after activation

CS_Agent — Wed, 06 Jun 2018 00:48:46 GMT

Hi,

If you have any questions concerning your account, contact us through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no bars/ no mobile network after activation

Luddite — Wed, 06 Jun 2018 00:54:44 GMT

Based in this website https://willmyphonework.net your phone is incomptible with the PM network you need a different phone that supports these network frequencies. https://en.m.wikipedia.org/wiki/Telus_Mobility or

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-know-if-my-phone-will-work-on-the-Public-Mobile-network/td-p/204

Re: no bars/ no mobile network after activation

sravya — Wed, 06 Jun 2018 02:16:43 GMT

Mostly the issue isn’t with the hardware, it might be because of your Android OS. Follow these tips, I hope your issue will get resolved:

1: Switch off your phone, take out its battery and sim card and insert them back.

2.Turn on/off airplane mode and then check out your mobile network.

3. Manually select mobile network.

4 Turn on roaming and check if it works.

5.Switch of the phone and turn it back on

If its still not working ,just try to back up information and reset the phone….or try using 1 sim just for 5 minutes.

Re: no bars/ no mobile network after activation

sravya — Wed, 06 Jun 2018 02:18:36 GMT

Mostly the issue isn’t with the hardware, it might be because of your Android OS. Follow these tips, I hope your issue will get resolved:

1: Switch off your phone, take out its battery and sim card and insert them back.

2.Turn on/off airplane mode and then check out your mobile network.

3. Manually select mobile network.

4 Turn on roaming and check if it works.

5.Switch of the phone and turn it back on

If its still not working ,just try to back up information and reset the phone….or try using 1 sim just for 5 minutes.