topic Re: My Account in Get Support

My Account

petitlapin — Sat, 26 Apr 2025 00:27:35 GMT

I cannot see details of usage in my account neither can I see details of why you have increased my monthly payments without my consent.

Re: My Account

SKSuh — Sat, 26 Apr 2025 00:30:04 GMT

This is a community forum of Public Mobile users such as yourself — so we have not raised your monthly fees

Re: My Account

petitlapin — Sat, 26 Apr 2025 00:38:41 GMT

I still cannot access my account to see usage, history or payments or my profile

Re: My Account

hTideGnow — Sat, 26 Apr 2025 00:46:54 GMT

hi @petitlapin

I think you have trouble accessing your account. Please ask PM support to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

For the increased in monthly payment, were you with PM for long time? PM has retired the old rewards system and changed everyone to the new Public Points as of May 2024. Everyone got and email and/or text about the change. Although you are paying full price every month now, but you earn rewards points and can redeem for payment credit after.

Get back to My Account first, then you can check the rewards section and see how many points you have now. 1 point is $1 payment credit.

Re: My Account

Chalupa_Batman — Sat, 26 Apr 2025 00:48:25 GMT

@petitlapin wrote:
I cannot see details of usage in my account neither can I see details of why you have increased my monthly payments without my consent.

Hello @petitlapin

If you log into your account, on the Overview page you'll see a box that is box that says Subscription Usage. At the bottom of that box you'll see Usage Breakdown. There you will get usage of the account. If you're looking for payments made, you can go to the Payment tab and see what payments were made and what for. Prices don't usually increase so not sure what the fees you paid are. Can you share a screenshot of what your concerns are? Just cover the personal details.

Just know, you may be dealing with cache issues so you should clear your browser cache first and then restart your browser and use incognito mode to log in.

My Account

petitlapin — Sat, 26 Apr 2025 00:59:24 GMT

I want to see my payment history

Re: My Account

slusagm — Sat, 26 Apr 2025 01:02:04 GMT

you can use either the app the browser to login and check

if you use the browser, login My Account and then use this link to access Payment history

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Re: My Account

hTideGnow — Sat, 26 Apr 2025 01:02:05 GMT

HI @petitlapin

Re: My Account

TheSterlinger — Sat, 26 Apr 2025 01:07:34 GMT

If you are going to ask for help, you need to read the replies and follow the advices given.

If you create more than one post about the same thing, they will just be deleted.

Please reach out to Public Mobile agents directly by clicking on the link below. Put a topic, write your request in the body of the message and wait for them to reply back to you with further directions. They are closed for the night.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check the envelope ✉️ or bell beside your ⛰️ picture top right corner for the reply.