topic Re: community-notifications@publicmobile.ca in Get Support

community-notifications@publicmobile.ca

rogerbreadon1 — Fri, 25 Apr 2025 23:15:24 GMT

Last top up amount was $25 on March 19, 2025

Re: community-notifications@publicmobile.ca

BKNS27 — Fri, 25 Apr 2025 23:19:02 GMT

@rogerbreadon1

I am assuming your renewal date is April 18 (30 days cycle) and the AutoPay wasn’t taken out.

More detail please.

Re: community-notifications@publicmobile.ca

rogerbreadon1 — Fri, 25 Apr 2025 23:19:38 GMT

That is correct

Re: community-notifications@publicmobile.ca

hTideGnow — Fri, 25 Apr 2025 23:21:04 GMT

hi @rogerbreadon1

do you have service now? did PM renew your account on April 18th?

did you login My Account and do you see the button Pay and Resume services to make a payment and remew

if you have trouble renewing, submit ticket with agent

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: community-notifications@publicmobile.ca

rogerbreadon1 — Fri, 25 Apr 2025 23:20:39 GMT

No no service yet

Re: community-notifications@publicmobile.ca

BKNS27 — Fri, 25 Apr 2025 23:24:26 GMT

@rogerbreadon1

There is a glitch on AutoPay for a few members. So your account is suspended. You need to make a manual payment with a CC, debit or vouchers to restore service by dialing 611 or call 1-855-4PUBLIC.

You need to login to your account and enable Subscription button on your account for AutoPay to pay future bills.

Re: community-notifications@publicmobile.ca

rogerbreadon1 — Fri, 25 Apr 2025 23:25:48 GMT

It won't allow me to call out to those numbers

Re: community-notifications@publicmobile.ca

computergeek541 — Fri, 25 Apr 2025 23:27:32 GMT

Re: community-notifications@publicmobile.ca

computergeek541 — Fri, 25 Apr 2025 23:28:22 GMT

Re: Getting any help to add funds

hTideGnow — Fri, 25 Apr 2025 23:31:39 GMT

hi @rogerbreadon1

try using this link to make manual payment

https://myaccount.publicmobile.ca/en/account/payment/funds/card