topic Re: Can't reset password in Get Support

Can't reset password

Srobert — Tue, 04 Jan 2022 23:07:09 GMT

The email link to change my password is not working. It says it's expired even though I opened the link within 10 minutes. I forgot my password and need to change it. How ??

Re: Can't reset password

Anonymous — Wed, 06 Jun 2018 00:06:34 GMT

The automated service doesn't work. You would need to contact a moderator here to get it changed. PM them with all of your particulars and apparently they'll fix it up for you.

Moderator_Team

Re: Can't reset password

meocon — Wed, 06 Jun 2018 00:27:37 GMT

@Srobert You can Send a private message to the moderator team and ask them to fix that for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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