topic Re: Connection issues. in Get Support

Connection issues.

ike — Tue, 04 Jan 2022 23:07:07 GMT

I'm having a few issues with my account.

1. Account suspended because CC expired and I did not send in the new CC info because I was out of the country.

2. while out of the country I tried to re-activate my account but was not able to, due to security certificate issues from my CC Company.

3. I'm back in the country and I submitted a payment 04Jun18. Payment was processed by my CC Company.

4.My PM account is now active, But I'm unable to make or receive phone calls or text msgs

5. My account ballance is $110 and the next payment date is 3 sept 18.

Any help or advice on this matter would be appreciated.

Regards

Ike

Re: Connection issues.

RobertQc — Tue, 05 Jun 2018 22:47:57 GMT

Sorry you are having trouble, only a moderator will be able to access your specific account information. Click here to message a moderator

@CS_Agent

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

Re: Connection issues.

meocon — Wed, 06 Jun 2018 00:29:16 GMT

@ike Did you try to reboot your phone? If the payment was processed successful it should not a problem with network

Re: Connection issues.

ike — Wed, 06 Jun 2018 04:07:20 GMT

I've rebooted way too many times to count.

Re: Connection issues.

ike — Wed, 06 Jun 2018 04:11:24 GMT

Thanks, I'll send them a msg, and patiently await a response. Cheers

Re: Connection issues.

LEGO — Wed, 06 Jun 2018 04:16:49 GMT

@ike Check the numbers in you Contacts: are they look normal to you? There were issues before, when people would return from abroad and all of their numbers get mixed up, area code showing incorrectly.

Re: Connection issues.

ike — Wed, 06 Jun 2018 04:22:32 GMT

My contacts information is correct. According to the automated system response, I haven't subscribe to the plan which allowsunliallows provincial calls butbinfacin my plan includes provincial calls. Heck I can't even call my wife's phone that's 2ft away from me.