topic Re: Activation in Get Support

Activation

Gloiredumatin — Fri, 25 Apr 2025 22:04:28 GMT

Hello, I just switch from Fizz to Public Mobile. Received an e-mail for Fizz for the transfer and the payment is done with PM. Everything seems good but am I supposed to receive a confirmation text to put my SIM card in the phone? Thanks!

Re: Activation

Phil_Adelphus — Fri, 25 Apr 2025 12:56:56 GMT

@Gloiredumatin Notification is hit and miss. If the Fizz sim is no longer working then insert the Public Mobile sim and restart the phone.

Re: Activation

Gloiredumatin — Fri, 25 Apr 2025 13:02:59 GMT

It is still working.

Re: Activation

Phil_Adelphus — Fri, 25 Apr 2025 13:07:18 GMT

@Gloiredumatin You said you received an email from Fizz, normally it would be a text message and you are required to respond Yes within 90 minutes. Have you done that?

Re: Activation

Gloiredumatin — Fri, 25 Apr 2025 13:09:52 GMT

Yes I did.

Re: Activation

Phil_Adelphus — Fri, 25 Apr 2025 13:10:55 GMT

@Gloiredumatin How long ago did you reply Yes? It may take a little time for the Fizz sim to stop working.

Re: Activation

Gloiredumatin — Fri, 25 Apr 2025 13:16:22 GMT

10 hours ago, that's why I don't know if I should put the Sim card in anyway and try.

Re: Activation

BKNS27 — Fri, 25 Apr 2025 13:23:36 GMT

@Gloiredumatin

If your Fizz SIM still works after 10 hours ago then porting was now completed. It should take up to 2 hours to complete the porting.

You will need to contact a CS_Agent to find out the issue.

But first, did you reboot your phone by powering off then back on?

Re: Activation

Phil_Adelphus — Fri, 25 Apr 2025 13:34:07 GMT

@Gloiredumatin Check your private message inbox in a couple of minutes and I will send you a number to call to check the status of the port. If they can't help then open a ticket with customer service, if you can't log in to your account to do this via the chat icon bottom right of this page then send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Gloiredumatin — Fri, 25 Apr 2025 14:09:31 GMT

Hi, I put the PM Sim card in and it works. If I ever have other issues I will use the links below. Thanks everyone!

Re: Activation

Phil_Adelphus — Fri, 25 Apr 2025 14:21:09 GMT

@Gloiredumatin That's good news! Make sure to test everything, especially incoming calls.

Re: Activation

Gloiredumatin — Fri, 25 Apr 2025 16:59:54 GMT

What a headache!!! At first I checked for incoming calls and it didn't work. I chatted with PM and Fizz to get it fix. Now everything works, I'm with PM. Thank you!

Re: Activation

CS_Agent — Fri, 25 Apr 2025 17:13:50 GMT

Have a great day!