topic Re: Tried to Subscribe... in Get Support

Tried to Subscribe...

JB130 — Fri, 25 Apr 2025 22:10:37 GMT

I decided to try Public Mobile, I had PM around 2020. Back then it was simpler. I paid my dues and installed the app (already not happy that I need an app). And upon activation of the subscription it said it failed and to contact customer support which I figure must be someone in this community since there's no phone number to call.

Can someone make this right?

Re: Tried to Subscribe...

Dunkman — Fri, 25 Apr 2025 13:59:24 GMT

@JB130

Did you activate a new number? Or port over number? eSIM versus physical SIM card?

Were you already charged?

If it is indeed a failed activation, you will need to contact customer service agent.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Tried to Subscribe...

JB130 — Fri, 25 Apr 2025 14:04:29 GMT

I'm trying to port my phone number over, I'll be very disgruntled if I lose it. Public will be an eSIM while my current company is Chatr and its a physical SIM.

I'm not sure if I was already charged. When the subscription failed to process I tried to look at my bank and funny enough it gave me an error, it's as if it detected a charge from PM and thinks it's a scam and locked me out.

I messaged the mod.

Re: Tried to Subscribe...

JB130 — Fri, 25 Apr 2025 14:13:25 GMT

I am able to access my bank and no I haven't been charged yet, so I guess that's a good thing at least for now.

Re: Tried to Subscribe...

Dunkman — Fri, 25 Apr 2025 15:01:00 GMT

Started own thread

Re: Tried to Subscribe...

Dunkman — Fri, 25 Apr 2025 16:44:09 GMT

@JB130

If you weren't charged, you could try to activate again. Or wait for CSA help.

Re: Tried to Subscribe...

JB130 — Fri, 25 Apr 2025 16:44:56 GMT

Thanks for your help, I contacted customer service twice, first for help and then to say I'm canceling the process. I'm not up for a rollercoaster ride of frustration over phone service and that's exactly what the feels like it's gonna be.

Re: Tried to Subscribe...

Dunkman — Fri, 25 Apr 2025 17:02:43 GMT

@JB130

Sorry to hear that you are cancelling the process. Maybe you can give it a try again in the future.

To keep plan costs lower, Public mobile does offer a more inconvenient customer service model. Ie. no live call centre or live chat.

Most customers activate without issues. Sometimes I recommend activating with a temporary new Public mobile phone number. Once the activation is complete and working properly, then I would initiate a port via the self service account.