topic Re: Rate Plan Sub Change in Get Support

Rate Plan Sub Change

JamesC — Thu, 24 Apr 2025 20:31:18 GMT

How long is required to have a rate plan change? I tried to update to the 60GB (35) CanUSMex rate but was still charged for the 50GB (39).

Re: Rate Plan Sub Change

Chalupa_Batman — Thu, 24 Apr 2025 20:40:17 GMT

@JamesC wrote:
How long is required to have a rate plan change? I tried to update to the 60GB (35) CanUSMex rate but was still charged for the 50GB (39).

Hello @JamesC

There are two options when changing to a higher plan. One, change right away. Second is start at the Renewal Date. If you do change the plans, take a screenshot of the plan change. Were you charged twice?

Re: Rate Plan Sub Change

computergeek541 — Thu, 24 Apr 2025 20:49:49 GMT

@Chalupa_Batman wrote:
@JamesC wrote:
How long is required to have a rate plan change? I tried to update to the 60GB (35) CanUSMex rate but was still charged for the 50GB (39).
Hello @JamesC
There are two options when changing to a higher plan. One, change right away. Second is start at the Renewal Date. If you do change the plans, take a screenshot of the plan change. Were you charged twice?

The options are the same even for customers switching to a lower priced plan, and whether switching to a higher or lower priced plan with an immediate change would still cause full payment to be due immediately.

Re: Rate Plan Sub Change

Phil_Adelphus — Thu, 24 Apr 2025 20:50:00 GMT

@JamesC You can only change to plans that you see offered in your account, usually they are the more expensive plans but not always. Was the $35 plan offered under "change subscription"? If so, could you have been trying to make the change on the actual renewal date (not the same as selecting "change on renewal" beforehand).

Re: Rate Plan Sub Change

hTideGnow — Thu, 24 Apr 2025 20:56:11 GMT

hi @JamesC

the plan price won't change itself, you have to go into My Account and Change Subscription page to see what other plans are offered.

Gi and check Change Subscription weekly as the system can offer different plans

Re: Rate Plan Sub Change

JamesC — Thu, 24 Apr 2025 21:38:16 GMT

If I've just paid my sub and change plans is the payment lost or credited?

Re: Rate Plan Sub Change

computergeek541 — Thu, 24 Apr 2025 21:40:16 GMT

@JamesC wrote:
If I've just paid my sub and change plans is the payment lost or credited?

On an immediate plan change, the remainder of the old plan and payments associated with that are lost.