topic Bill payment problems in Get Support

Bill payment problems

gord13 — Thu, 24 Apr 2025 17:38:10 GMT

I want to change the account that I use to make payment To the Scotia Bank

Re: Bill payment problems

softech — Thu, 24 Apr 2025 17:37:53 GMT

You cannot pay PM bill on your bank account.

But instead, you can add the banks Visa debit to PM's My Account. To update payment, you will have to login My Account, go to Profile -> Manage Subscription -> Update Card information and you can update it there

https://myaccount.publicmobile.ca/en/account/payment/manage-card

or you can use this direct link after you logged into My Account
https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Bill payment problems

hairbag1 — Thu, 24 Apr 2025 17:38:50 GMT

@gord13

be aware that you can only use valid credit or debit for payment. You can use vouchers also if you want to.

Re: Bill payment problems

slusagm — Thu, 24 Apr 2025 17:44:33 GMT

how are you making payment now? credit card? did you try to add the Scotia bank visa debit card?

If you tried but website gave you error, wait 24 hours and try again as the update card process sometimes gives error for no reason