topic Re: Subscrition not activated in Get Support

Re: Subscrition not activated

Chalupa_Batman — Mon, 21 Apr 2025 20:32:32 GMT

@CSA_PM wrote:
Hi @ Hc8

Thank you for your patience. I will message you in private...

I just wish to understand better to help educate myself and other members who volunteer their time helping others. If you message a customer in an open forum like you've done here, are we supposed to stop helping the customer try to resolve their issues and let you take over?

Re: Subscrition not activated

hairbag1 — Mon, 21 Apr 2025 20:38:28 GMT

@CSA_PM

if there's a solution here that doesn't involve divulging customer info, shouldn't your message be posted here in the Forum so we can all learn ?

Re: Subscrition not activated

Luddite — Tue, 22 Apr 2025 18:28:29 GMT

@Chalupa_Batman If you message a customer in an open forum like you've done here, are we supposed to stop helping the customer try to resolve their issues and let you take over?

In theory that CSA will take care of things, but feel free to add information that may be helpful.

Re: Subscrition not activated

slusagm — Tue, 22 Apr 2025 21:26:25 GMT

Happy to see PM jumps in the Community to help. People will get the proper help quicker. In the end, it is a win for all Community users

Re: Subscrition not activated

Jem1988 — Thu, 24 Apr 2025 16:00:25 GMT

The public forum and helping, earns us badges points etc so that may be why