topic Re: Account number request in Get Support

Account number request

Giseoksong — Thu, 24 Apr 2025 15:54:17 GMT

Hello,

I'm looking for my account number.

Re: Account number request

slusagm — Thu, 24 Apr 2025 15:55:51 GMT

But if you cannot login, you can ask PM to give you the number. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account number request

hTideGnow — Thu, 24 Apr 2025 15:56:50 GMT

hi @Giseoksong

can you login My Account? you can find the number on the Profile page of My Account using the browser, or you can login the PM app and get the number from Account page

Re: Account number request

Chalupa_Batman — Thu, 24 Apr 2025 15:56:57 GMT

@Giseoksong wrote:
Hello,
I'm looking for my account number.

Hello @Giseoksong

Your account number can be found here when logging into your account.

https://myaccount.publicmobile.ca/en/account/my-profile

It's under Account Info on the 3rd line. Just press the eye or paper to copy it.

Re: Account number request

computergeek541 — Thu, 24 Apr 2025 21:08:09 GMT

@Giseoksong wrote:
Hello,
I'm looking for my account number.

For porting out a phone number to another carrier, the account number isn't actually required. While it's advisable to use the account number when possible, using IMEI also works.