topic Re: Closing account in Get Support

Closing account

Rastus — Thu, 24 Apr 2025 15:28:49 GMT

Is account automatically closed by Public Mobile when a number is transferred to another provider

Re: Closing account

slusagm — Thu, 24 Apr 2025 15:29:46 GMT

yes @Rastus

account will be closed after number is ported

Re: Closing account

Chalupa_Batman — Thu, 24 Apr 2025 15:32:05 GMT

@Rastus wrote:
Is account automatically closed by Public Mobile when a number is transferred to another provider

Hello @Rastus

That is correct. When you port your number to another service provider, your account is automatically closed. There have been very rare occasions accounts aren't closed and customers are charged again. If that happens, you can always come back and create a ticket for a refund.

EDIT: As a precaution to ease your mind, you can always log into your account and turn off autopay before you port. Just move the toggle to the left

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Closing account

hTideGnow — Thu, 24 Apr 2025 15:30:15 GMT

hi @Rastus

after the number is transferred to another provider, your PM account will be fully closed, this is part of the porting process

Re: Closing account

BKNS27 — Thu, 24 Apr 2025 15:31:35 GMT

@Rastus

Yes, your account is automatically closed once you port out to another carrier.

You won’t be able to login to your account once it is closed.

This includes your CC information but you can contact a CS_Agent to confirm it was removed.

Re: Closing account

Rastus — Thu, 24 Apr 2025 15:39:21 GMT

I think, since autopaymight still be active, I’ll instruct Bank to stop any further payments

Re: Closing account

hTideGnow — Thu, 24 Apr 2025 15:43:01 GMT

hi @Rastus

you don't have to do that step

but if you like , wait till the number is ported, then you can also message PM support and ask them to confirm account is closed and remove the credit card on the system

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage