topic Re: Sim card in Get Support

Sim card

Davybaby — Thu, 24 Apr 2025 15:11:22 GMT

I am locked out of .y sim card

Re: Sim card

slusagm — Thu, 24 Apr 2025 15:12:16 GMT

PM can help if it is a sim card lock and sim card PUK is needed

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card

Handy1 — Thu, 24 Apr 2025 15:14:28 GMT

@Davybaby If it’s SIM card puk support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card

hTideGnow — Thu, 24 Apr 2025 15:27:41 GMT

hi @Davybaby

you are certain it is a Sim card lock? what was the error message?

Try the sim card on another phone to see if it works, that will confirm if the lock is on the sim card or if it is in fact a device lock. If it is a device lock, PM support won't be able to help

Re: Sim card

Davybaby — Thu, 24 Apr 2025 15:29:20 GMT

It asked for a digit pin #

Then when I tried it locked

Re: Sim card

Davybaby — Thu, 24 Apr 2025 15:30:11 GMT

It is

Re: Sim card

hTideGnow — Thu, 24 Apr 2025 15:32:11 GMT

hi @Davybaby

did you ever set a PIN for sim card? if not, it won't be locked out of the blue

can you show us what the message was when asked the PUK? there are different messages and it means different things

Re: Sim card

Davybaby — Thu, 24 Apr 2025 15:33:19 GMT

I do not remember doing that

Re: Sim card

Davybaby — Thu, 24 Apr 2025 15:34:39 GMT

I have insert the Sim back in the phone to see it

Re: Sim card

hTideGnow — Thu, 24 Apr 2025 15:35:00 GMT

hi @Davybaby

better try the sim card on another phone first and see if it works

but of course, you can also open ticket with PM support and have them to check if the PUK code they provide can help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card

Davybaby — Thu, 24 Apr 2025 15:35:55 GMT

O do not remember doing that

Re: Sim card

slusagm — Thu, 24 Apr 2025 15:37:13 GMT

and do you have a Samsung phone? you might want to check with Samsung at 1-800-726-7864 for a device PUK code.

Re: Sim card

Davybaby — Thu, 24 Apr 2025 15:37:34 GMT

It doesn't work

Re: Sim card

Davybaby — Thu, 24 Apr 2025 15:39:35 GMT

Plus I cannotook this I fo up with the simcard locked

Re: Sim card

hTideGnow — Thu, 24 Apr 2025 15:41:25 GMT

@Davybaby wrote:
Plus I cannotook this I fo up with the simcard locked

hi @Davybaby

even with the sim card lock, you can message support agent for help. Just click on this link to message PM support agent for help
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Locked sim card

computergeek541 — Fri, 25 Apr 2025 00:00:12 GMT