topic Re: inactive phone in Get Support

inactive phone

garwood — Thu, 24 Apr 2025 15:10:29 GMT

My phone is inactive due to missed payment due to comprimised account. I paid the amount on *611 and it worked but now inactive again. Now *611 does s=not recognize my pin. Help

Re: inactive phone

Handy1 — Thu, 24 Apr 2025 15:12:39 GMT

@garwood Did you try and reboot the phone ? Maybe try that if you haven’t already , but if you need support to investigate

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: inactive phone

slusagm — Thu, 24 Apr 2025 15:13:25 GMT

so, you cannot login My Account?

to get the service back, pay by voucher. Buy a voucher from Shoppers Drug mart or London drug and load the voucher by calling 1855-4PUBLIC

for account login problem, as PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage