topic Re: Cancelling Account in Get Support

Cancelling Account

shelby123 — Thu, 24 Apr 2025 13:15:11 GMT

Hello,

I cancelled my Account but I was charged out of nowhere today. How do I get my money back and make sure my Account stays cancelled?

Thanks,

Ron

Re: Cancelling Account

Phil_Adelphus — Thu, 24 Apr 2025 13:26:11 GMT

@shelby123 How did you cancel? Did you go in to your account and toggle "subscribed" off to "unsubscribed"? Are you still able to log in to your account? You can send a private message to customer support at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you can still log in to your phone account it is better to open a ticket at the chat icon bottom right of this page

Re: Cancelling Account

hTideGnow — Thu, 24 Apr 2025 13:52:27 GMT

hi @shelby123

did you disable Autopay ? or did you port out your number?

can you still login My Account? Login My Account using Incognito/private/secret mode on your browser, and check Payment page, Manage Subscription and check if Subscribed is toggled on or not. If on, then you didn't really disable your My Account. You will need to turn it back off

then logoff and log back in and check again tomorrow to confirm the change stays