topic Re: Call can’t be completed in Get Support

Call can’t be completed

Haley234 — Thu, 24 Apr 2025 21:24:42 GMT

When I try to make a call it says that the call can’t be completed since I have used all available minutes. When I log in to my account it says that I still have minutes. Why can’t I make calls?

Re: Call can’t be completed

hTideGnow — Thu, 24 Apr 2025 13:49:49 GMT

hi @Haley234

what phone do you have?

but start with reboot your phone, then Reset Network Settings and make calls both with and with a 1 in front of the 10 digits

and try calling different numbers

Re: Call can’t be completed

hairbag1 — Thu, 24 Apr 2025 14:52:35 GMT

@Haley234

when you use the laptop to log in to your account, first clear cache files and try using a different web browser. If you have the old $15 plan with limited Canada wide calling minutes, you can get a $5 add-on that gives 500 minutes of calling. Unused add-on minutes will roll over.

Alternative is to upgrade to $19 plan with unlimited Canada wide calling, messaging and a bit of data.