topic Re: Subscription activation in Get Support

Subscription activation

HM10 — Thu, 24 Apr 2025 05:05:33 GMT

There was an error activating my subscription, step 6. Ported my number and my old carrier cancelled but I still can’t use my phone off data and I can’t figure out how to rectify.

Re: Subscription activation

softech — Thu, 24 Apr 2025 05:10:19 GMT

@HM10 it likely a problem with sim provisioning. Easy fix for PM support but you need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription activation

CSA_PM — Thu, 24 Apr 2025 12:29:44 GMT

Hi there,

I sent you a private message. You can view and reply to the message by accessing the link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage