https://productioncommunity.publicmobile.ca/t5/Get-Support/Failed-number-port/m-p/1331178#M914856 <P>I initiated a port in of my number. Got the messages from the old provider, approved and everything. Now public mobile displays the number I was trying to port in. However if I turn off the old PM number on my iPhone, I loose connection. I also still receive messages at my old provider, so port in didn’t work but I can’t try again. PM says it’s not a valid number?</P> Wed, 23 Apr 2025 22:50:05 GMT bao_tista 2025-04-23T22:50:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Failed-number-port/m-p/1331178#M914856 <P>I initiated a port in of my number. Got the messages from the old provider, approved and everything. Now public mobile displays the number I was trying to port in. However if I turn off the old PM number on my iPhone, I loose connection. I also still receive messages at my old provider, so port in didn’t work but I can’t try again. PM says it’s not a valid number?</P> Wed, 23 Apr 2025 22:50:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Failed-number-port/m-p/1331178#M914856 bao_tista 2025-04-23T22:50:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Failed-number-port/m-p/1331179#M914857 <P>did you get an temporary phone number before you request porting?</P><P>you do not turn off that "old PM number" on iPhone.&nbsp; So, you need to turn that number back on now.&nbsp; &nbsp;Once number ported, you reboot the phone and the number will update</P><P>but did you get a text from your old provider on your old provider sim? did you reply yes?</P><P><SPAN>there is a porting assistance team you can call and ask for update.&nbsp; I can't post the number here, but I will message the number to your community inbox.&nbsp; Please check and call them&nbsp;</SPAN></P> Wed, 23 Apr 2025 22:44:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Failed-number-port/m-p/1331179#M914857 slusagm 2025-04-23T22:44:54Z