topic Re: PUK Code in Get Support

PUK Code

Doubleagle19735 — Wed, 23 Apr 2025 20:06:06 GMT

My SIM is locked. How do I get a PUK code to unlock my LOCKED sim??

Re: PUK Code

Chalupa_Batman — Wed, 23 Apr 2025 20:07:39 GMT

@Doubleagle19735 wrote:
My SIM is locked. How do I get a PUK code to unlock my LOCKED sim??

To get your PUK code, you need to create a ticket to a CS Agent for assistance.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: PUK Code

softech — Wed, 23 Apr 2025 20:07:46 GMT

@Doubleagle19735

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

if you are sure it is a sim card PUK you need, and the error message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

And If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

Re: PUK Code

slusagm — Wed, 23 Apr 2025 20:12:46 GMT

PM can help with the sim unlock PUK

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage