topic Re: My number exists in Get Support

My number exists

Syedarif — Wed, 23 Apr 2025 16:37:46 GMT

Plz check and confirm.if.my old number exists ?

Re: My number exists

slusagm — Wed, 23 Apr 2025 16:40:33 GMT

call 1855.4PUBLIC and enter that phone number. if it cannot be found then there is no account associated with that

you should of course call the number directly and see if anyone owns it already

if you own that before and no one has it still, you can try asking PM and see if they can assign you back.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My number exists

Chalupa_Batman — Wed, 23 Apr 2025 17:23:04 GMT

@Syedarif wrote:
Plz check and confirm.if.my old number exists ?

Hello @Syedarif

When you say "old number".. how old are we talking about? If it's more than 90 days old, you will no longer be able to get it. You will have to get a new number. If you ported the number in from another provider, that number has been sent back to them (if it's past the 90 days). Public Mobile will not be able to help you retrieve it if it's past the 90 days. If it's before 90 days, log into your account and make a payment. That will bring your number back to live, once again, if it's under 90 days. Good luck.