topic Re: Service reinstated in Get Support

Service reinstated

Ladiesadie — Wed, 23 Apr 2025 14:32:45 GMT

I need service back asap
anyone to talk too
need customer service asap
@

Re: Service reinstated

Chalupa_Batman — Wed, 23 Apr 2025 14:34:48 GMT

@Ladiesadie wrote:
I need service back asap
anyone to talk too
need customer service asap
@

Public Mobile is self service. You need to log into your account and make a payment. Or you can go to Shoppers Drug Mart and pick up a voucher and dial 611 from your phone to upload it to your account.

Are you able to log into your account?

Re: Service reinstated

Ladiesadie — Wed, 23 Apr 2025 14:35:39 GMT

I need them to take payment off credit card???

Re: Service reinstated

Chalupa_Batman — Wed, 23 Apr 2025 14:36:54 GMT

@Ladiesadie wrote:
I need them to take payment off credit card???

Once again, are you able to log into your account?

Re: Service reinstated

slusagm — Wed, 23 Apr 2025 14:45:48 GMT

@Ladiesadie

we are just customers here. If you want PM to work with you ASAP, open a ticket with them

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service reinstated

Ladiesadie — Wed, 23 Apr 2025 15:56:28 GMT

Yes

Re: Service reinstated

Dunkman — Wed, 23 Apr 2025 16:17:57 GMT

@Ladiesadie

Public mobile has no call centre or live chat feature.

If you can login, have you tried to manually load up funds to your account. Then it should re-activate your plan.

Try this link:

https://myaccount.publicmobile.ca/en/account/payment/funds/card