topic Re: Activation issue with sim card in Get Support

Activation issue with sim card

Mcouts — Wed, 23 Apr 2025 11:48:29 GMT

Hello, I switched from Koodo to public mobile and during my SIM card activation I had transferred my existing number which caused me to lose connection before the activation finished. The SIM card nunmber is showing on my account but my phone is in sos mode (no service or data). How do I go back to complete the activation?

Re: Activation issue with sim card

Handy1 — Wed, 23 Apr 2025 11:54:10 GMT

@Mcouts Try rebooting the phone first if you haven’t already or reset network settings . See if that helps if still no reach each out to support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation issue with sim card

slusagm — Wed, 23 Apr 2025 12:29:52 GMT

you lost connection because the koodo sim is disabled? were you using physical or esim for Koodo and Public Mobile?

Re: Activation issue with sim card

Phil_Adelphus — Wed, 23 Apr 2025 12:34:19 GMT

@Mcouts Is your Koodo account still active? Is/was it prepaid or postpaid?