topic Unable to get any help in Get Support

Unable to get any help

Szek — Wed, 23 Apr 2025 10:34:51 GMT

My mother is without phone service right now, regardless of the fact she has paid for it.

She signed up for public mobile (with my assistance) and during the esim activation process it failed.

We cannot get any support because she cannot login because it requires access to her new number that we can't activate esim for so we are stuck.

The ai bot refuses to help until we can log into her account which is not possible.

Re: Unable to get any help

hairbag1 — Wed, 23 Apr 2025 04:15:17 GMT

@Szek

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to get any help

BKNS27 — Wed, 23 Apr 2025 08:32:21 GMT

@Szek

You can type in Submit a Ticket on Chatbot and you can connect with a CS_Agent is the first option.

The other option is dm them but will take longer for them to reply back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to get any help

CSA_PM — Wed, 23 Apr 2025 13:29:13 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to get any help

Szek — Thu, 01 May 2025 19:52:46 GMT

So I reached out to customer service no response. I know there is nothing I can do and we're not going to get the money we paid back but I'm worried public is going to keep charging us and we have no way to turn it off

Re: Unable to get any help

Szek — Thu, 01 May 2025 19:53:39 GMT

I replied, no response yet

Re: Unable to get any help

Szek — Mon, 05 May 2025 23:14:06 GMT

Just an update

I have messaged and responded to customer service requests for information like address credit card info etc which I have provided and I am still waiting on a reply.

She is still without a phone and it's been weeks

Been trying for 3 weeks to get help and none of your customer service ppl respond

Szek — Thu, 08 May 2025 20:16:40 GMT

This is insane.

I have messaged several service agents, I have followed all your instructions. I provided all the info you need and nobody ever responds.

We paid for phone service 3 weeks ago and we still don't have any.

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

hTideGnow — Thu, 08 May 2025 20:17:44 GMT

HI @Szek

did you check your inbox? not email inbox but community inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and did you message them using this link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

Handy1 — Thu, 08 May 2025 20:18:00 GMT

@Szek

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

TheSterlinger — Thu, 08 May 2025 20:19:04 GMT

That's sad to hear that it's still not resolved yet.

And you checked your inbox? If they message you and you dont respond within a certain time they will consider you no longer need help and close your case.

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

Szek — Thu, 08 May 2025 20:19:30 GMT

Yes i have messages to.CS_Agent Denise, CS_PM, and they ask me for account info, I respond and never got a response back.

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

Szek — Thu, 08 May 2025 20:20:27 GMT

This will be the third open message chain to this i have, but ok.

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

Szek — Thu, 08 May 2025 20:26:22 GMT

Ok, I sent a new message to cs agent

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

BKNS27 — Thu, 08 May 2025 20:57:59 GMT

@Szek

Is this still about your mother’s phone service not connecting?

A CS_Agent replied on that post. You can reply back on the same dm if this is the case.

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

hTideGnow — Thu, 08 May 2025 21:00:40 GMT

hi @Szek

if it is the same issue as what you posted weeks ago, @CS_agent already messaged you. Did you work with them? what was the outcome ?

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

Szek — Thu, 08 May 2025 21:47:42 GMT

Yes, they asked me to provide some verification info like address email credit card number. Which I responded with all that information. They have never gotten back to me

Re: Been trying for 3 weeks to get help and none of your customer service ppl respond

CSA_PM — Thu, 08 May 2025 23:44:25 GMT

Hi @ Szek

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage