topic Porting # in Get Support

Porting #

Cameron18 — Wed, 23 Apr 2025 03:43:06 GMT

Trying to find xxxxxxxxxxxxxxx that was ported from Bell today this afternoon Bell can’t find it or Telus I need somebody to call me xxxxxxxxxxxxxxx ASAP

Re: Porting #

slusagm — Wed, 23 Apr 2025 01:32:37 GMT

you need PM porting team to confirm the porting status and assist. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Porting #

Chalupa_Batman — Wed, 23 Apr 2025 01:58:48 GMT

Please remove all your phone numbers from your post. These aren't private forums.

What do you mean "trying to find number" that was ported? If you ported your number from Bell to Public Mobile, have you tried to reboot your phone? Does your Bell SIM card still work and have service?

Re: Porting #

CSA_PM — Wed, 23 Apr 2025 12:26:39 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.