topic New Transfer in Get Support

New Transfer

BevGuy — Tue, 22 Apr 2025 21:32:38 GMT

I just switched to Public. I did all the steps and Public said it’s all done. I responded to my prior carrier with a Yes. However I don’t have phone capability yet? Help.

Re: New Transfer

slusagm — Tue, 22 Apr 2025 21:34:08 GMT

You tried the sim card in a phone and no connection at all?

Reboot your phone with the PM sim and Reset Network Settings again. And if issue persists, ask PM to check the activation on the system

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New Transfer

Chalupa_Batman — Tue, 22 Apr 2025 21:34:44 GMT

@BevGuy wrote:
I just switched to Public. I did all the steps and Public said it’s all done. I responded to my prior carrier with a Yes. However I don’t have phone capability yet? Help.

HI @BevGuy

Try rebooting the phone. If you chose to have an eSIM instead of a physical SIM card, make sure it's set as primary and reboot the phone. If you have a physical SIM card, then try it in a different phone to see if that works. If it does, then put it in the phone you want.

Side note, if you place your other providers SIM card in your phone, do you still have service?

Re: New Transfer

computergeek541 — Tue, 22 Apr 2025 21:35:27 GMT

@BevGuy wrote:
I just switched to Public. I did all the steps and Public said it’s all done. I responded to my prior carrier with a Yes. However I don’t have phone capability yet? Help.

Is your Public Mobile SIM card in your phone? If it is, try changing the active SIM if your phone has dual SIM cards (or remove the old carrier's SIM card. If your Public Mobile SIM card is in the phone, try restarting your device. If your phone still has no service, this could be either a device compatibility issue, or the account provisioning was never completed properly. For the latter, only a Public Mobile customer support could fix that.

Re: New Transfer

CSA_PM — Tue, 22 Apr 2025 21:40:12 GMT

Hi @ BevGuy

Thanks for your patience. Usually the port is completed in maximum 2 hours. Is your old sim still working?

If you are using a normal sim can you please try it on a different phone?