topic Re: Port in progress URGENT in Get Support

Port in progress URGENT

WilmaG — Tue, 22 Apr 2025 20:24:14 GMT

Need to speak to live agent regarding port in progress

hairbag1 — Tue, 22 Apr 2025 19:41:37 GMT

Public Mobile has no traditional "phone support". Give us some detail of your concern and we can help to further guide you.

Alternative; you can message Customer Support using the orange chatbot bubble on lower right side of page. If that fails use this link..

CSA_PM — Tue, 22 Apr 2025 19:46:38 GMT

Hi @ WilmaG

Can you please tell us more about what issues do you have with the port?

WilmaG — Tue, 22 Apr 2025 19:57:30 GMT

I have no received the text asking if I want to accept the port.

WilmaG — Tue, 22 Apr 2025 19:58:16 GMT

The phone number I was given isn’t connecting to a live agent anymore

Phil_Adelphus — Tue, 22 Apr 2025 20:00:41 GMT

@WilmaG I have no received the text asking if I want to accept the port.

Do you still have the previous provider's sim in the phone, and is your previous provider account still active?

hTideGnow — Tue, 22 Apr 2025 20:08:34 GMT

hi @WilmaG
I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

CSA_PM — Tue, 22 Apr 2025 20:18:16 GMT

Hi @ WilmaG

Re you porting in?

Or are you porting out?

If you are porting in the text message will be on your old service provider's sim card ....