topic Re: Slow data stream ing Ottawa west in Get Support

Slow data stream ing Ottawa west

Rict — Tue, 22 Apr 2025 17:25:56 GMT

Anyone in the Ottawa west area been experiencing slower than normal data streaming? I have 40g 5G plan. And am well below my cap.

Re: Slow data stream ing Ottawa west

Prabin1997 — Tue, 22 Apr 2025 18:15:48 GMT

Hi @Rict

Yes, some users in Ottawa West have reported slower speeds recently — this could be due to network congestion in high-traffic areas or temporary tower maintenance.

Here’s what you can try:

Toggle airplane mode on and off to refresh your connection.
Restart your phone to re-establish a stronger network link.
Go to Settings > Network > Preferred Network Type, and ensure it’s set to 5G or LTE.
Try switching between mobile data and Wi-Fi when available.

Even if you’re well under your data cap, network speed can fluctuate based on time of day and tower load.

Re: Slow data stream ing Ottawa west

hTideGnow — Tue, 22 Apr 2025 18:22:09 GMT

hi @Rict

there is no outage reported for Ottawa west at this moment according to Telus outage site

try to reboot the phone and Reset network settings. Please also try changing the network mode to 4G or LTE and see if it helps