topic Re: Can't make calls after changing subscription plans in Get Support

Can't make calls after changing subscription plans

soren_ — Mon, 21 Apr 2025 21:01:00 GMT

I recently changed my subscription plan from the 23 dollar Canada wide one to the 29 dollar CAN-US-MEX one. My subscription changed April 19 but I still can't make outgoing calls. I can still receive incoming calls, though. My data works. My text is ok too. But when I make outgoing calls, I get a "Cannot connect" error and also "Mobile/cellular network is not available" notice.

On the app it says that my plan has been renewed and stuff.

I have a Xiaomi 14, if that matters.

Edit: just checked and I can't receive calls either.

Re: Can't make calls after changing subscription plans

slusagm — Mon, 21 Apr 2025 21:00:59 GMT

Common problem after plan change, ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't make calls after changing subscription plans

funpig1 — Tue, 22 Apr 2025 01:00:29 GMT

@soren_

While you wait to hear back from a customer agent, you can try the following to see if it will work for you:

"To enable VoLTE on a Xiaomi device, use the code *#*#86583#*#* in the dialer. This code bypasses the carrier check and should allow you to find and enable VoLTE in your settings."

Your plan change happen to coincide with some recent network changes which affected certain phones. The above steps are known to help with some Xiaomi phones. Good luck.

Re: Can't make calls after changing subscription plans

Prabin1997 — Tue, 22 Apr 2025 12:56:26 GMT

Hi soren_,

Try these quick steps:

Restart your phone.
Go to Settings > Network > Preferred network type, and make sure it’s set to auto or includes 4G/5G.
Manually select the network: choose Public Mobile (Telus).
If the issue continues, contact Public Mobile support through the chatbot at support.publicmobile.ca.

Re: Can't make calls after changing subscription plans

computergeek541 — Tue, 22 Apr 2025 21:15:31 GMT

@Prabin1997 wrote:
Hi soren_,
Try these quick steps:
Restart your phone.
Go to Settings > Network > Preferred network type, and make sure it’s set to auto or includes 4G/5G.
Manually select the network: choose Public Mobile (Telus).
If the issue continues, contact Public Mobile support through the chatbot at support.publicmobile.ca.

support.publicmobile.ca isn't a valid website.