topic Re: Personal vs Public in Get Support

Personal vs Public

KAA — Tue, 22 Apr 2025 01:35:58 GMT

Some of my contacts aren’t able to call me. Goes straight to dead zone. When I was going thru the process of switching to Public Mobile I mistakenly ticked the wrong boxes between Personal and Private (think the second choice was private). Anyway, I quickly realized I wasn’t able to send messages and had to change people to personal. I thought I switched both places to personal but now my daughter can’t call me???? Not sure who else. What do my setting have to be and where/which ones.

Re: Personal vs Public

ORNGNBLK — Tue, 22 Apr 2025 01:59:08 GMT

@KAA Sounds like a hardware specific question, What kind of phone do you have?

Re: Personal vs Public

hTideGnow — Tue, 22 Apr 2025 02:02:25 GMT

hi @KAA

easy way is to set Public Mobile sim as Public

also, make sure you have no other sim, remove if physical sim or disable the esim , then reboot phone and Reset Network Settings

Re: Personal vs Public

CSA_PM — Tue, 22 Apr 2025 12:14:51 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.