topic Intermittent Outgoing Calls in Get Support

Intermittent Outgoing Calls

HollyT88 — Tue, 22 Apr 2025 22:11:36 GMT

Hello! My mom is a new Public Mobile user and has for the past few weeks been dealing with intermittent outgoing calls. For some reason, when calling other Public Mobile customers, her phone doesn't ring, even though their's does. So sometimes she has no way of knowing that the call is going through, and then other times the call just never goes through altogether. Any thoughts? She had already tried a new SIM card.

Re: Intermittent Outgoing Calls

hTideGnow — Tue, 22 Apr 2025 00:10:19 GMT

hi @HollyT88

when calling others, the phone have no ring until people picks up. Some had that issue and PM support agents need to refresh the account to resolve the problem, so submit them a ticket using your Mom's Public Mobile account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Intermittent Outgoing Calls

Dunkman — Tue, 22 Apr 2025 00:22:06 GMT

@HollyT88

Which model phone is she using? Wondering if it can be an issue with the network changes of the 3G 850 MHz band.