topic Re: Transferring my number to public in Get Support

Transferring my number to public

williamsmid1 — Tue, 22 Apr 2025 22:11:58 GMT

What info do you need to complete the number transfer?

Re: Transferring my number to public

slusagm — Mon, 21 Apr 2025 23:35:17 GMT

make sure the old account with the old carrier is active

when you submit the port request, Public Mobile needs your phone number and account number. And don't remove the sim card of the old provider yet, they will send you a porting authorization text and you need to reply Yes to them within 90 mins

Re: Transferring my number to public

hTideGnow — Mon, 21 Apr 2025 23:36:08 GMT

hi @williamsmid1

please download Public Mobile app, create a new account and use that to activate. After payment step, there will be the phone number choosing step, select the choice to bring in your number and just give PM the phone number and the account number with your current carrier.

Re: Transferring my number to public

BKNS27 — Mon, 21 Apr 2025 23:55:07 GMT

@williamsmid1

Here are the instructions:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

Re: Transferring my number to public

williamsmid1 — Mon, 21 Apr 2025 23:55:15 GMT

Done and done they need more info from me!

Re: Transferring my number to public

hTideGnow — Tue, 22 Apr 2025 00:00:16 GMT

hi @williamsmid1

if they need more info, call the Porting support team

I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Transferring my number to public

Kel48 — Thu, 05 Feb 2026 04:04:51 GMT

Could you send that number to me also? Thanks!