topic Re: logging in to the app in Get Support

logging in to the app

rachelee — Mon, 21 Apr 2025 22:28:30 GMT

When trying to set up a subscription and logging into the app, all we get is a blank white screen on the eversafe.id.telus.com

We have deleted the app and reinstalled it, all updates are done on the iphone. What is the solution? This has been asked before on the community but I can't find the solution.

Re: logging in to the app

ORNGNBLK — Mon, 21 Apr 2025 20:59:32 GMT

@rachelee - this is not a solution, but it is a workaround. -If you have the opportunity to use a different (friends or family members) phone to install the app to, and subscribe from there (using the desired phone number for your account of course), you should be good to go. That "setup" phone can then uninstall the app, and you can access your account in the future by using the web browser. Most people dont use the app after set up is complete anyways

Re: logging in to the app

BKNS27 — Mon, 21 Apr 2025 21:15:55 GMT

@rachelee

I am not having any issues login to my accounts on the PM app. It is working fine on the Eversafe ID page on my iPhone.

It maybe your iPhone so have it checked out. Meantime, try login on the computer.

Re: logging in to the app

rachelee — Mon, 21 Apr 2025 21:17:59 GMT

I did this on another phone as suggested but it installed it on the other phone. I don't want that. Do you know what I did wrong?

Re: logging in to the app

slusagm — Mon, 21 Apr 2025 21:21:10 GMT

@rachelee are you activating with esim and the esim installed on the wrong phone? You might need PM to help to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: logging in to the app

rachelee — Mon, 21 Apr 2025 21:27:29 GMT

Yes to eSIM.

Thank you for the links.

Re: logging in to the app

slusagm — Mon, 21 Apr 2025 21:30:26 GMT

Try uninstall and reinstall PM app on the correct phone and see if you can login to the app. (Use the phone where the esim was installed incorrectly to receive 2fa)

If you can login to the app on the correct phone, go to Account page and buy new esim again there

Re: logging in to the app

rachelee — Mon, 21 Apr 2025 21:31:35 GMT

We have uninstalled and reinstalled approximately 6 times. Didn't work...

Re: logging in to the app

slusagm — Mon, 21 Apr 2025 21:40:41 GMT

The app use the default browser on the phone to login EverSafe. Try clearing browser cache or install another browser and set that as default browser

Re: logging in to the app

Plinian — Mon, 21 Apr 2025 22:15:11 GMT

I had the same problem when I signed up with PM a month ago. Does the blank white screen have a circle going around and around? If so you need to change your default browser. Brave doesn't work but Chrome does.

Re: logging in to the app

computergeek541 — Tue, 22 Apr 2025 12:57:17 GMT

unnecessary repetition