topic Re: Subscrition not activated in Get Support

Subscrition not activated

Hc8 — Mon, 21 Apr 2025 19:58:12 GMT

Subscription not activated. What happens to get it activated

Re: Subscrition not activated

Handy1 — Mon, 21 Apr 2025 20:00:14 GMT

@Hc8 You need to use the public mobile app to activate not website , if you have used the app and still not working get support to help you finish the activation

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscrition not activated

Chalupa_Batman — Mon, 21 Apr 2025 20:10:55 GMT

@Hc8 wrote:
Subscription not activated. What happens to get it activated

Are we to assume you are using the Public Mobile app to finish off the activation? If so, what step are you at or stuck?

Re: Subscrition not activated

Hc8 — Mon, 21 Apr 2025 20:12:03 GMT

5th step

Re: Subscrition not activated

Chalupa_Batman — Mon, 21 Apr 2025 20:14:34 GMT

@Hc8 wrote:
5th step

OK. Step 5 is review and pay. Is it not accepting your credit card? Is it a regular credit card, prepaid credit card or US credit card? I found sometimes the postal code doesn't match or there is a space between or no space between.

Re: Subscrition not activated

Hc8 — Mon, 21 Apr 2025 20:16:56 GMT

The funds are already taken. I just need PM to to contact previous provider to send SMS message, but I always get an error message subscription not activated.

Re: Subscrition not activated

CSA_PM — Mon, 21 Apr 2025 20:21:48 GMT

Hi @ Hc8

Thank you for your patience. I will message you in private...

Re: Subscrition not activated

Hc8 — Mon, 21 Apr 2025 20:44:26 GMT

Please advise whats the solution.

Re: Subscrition not activated

slusagm — Mon, 21 Apr 2025 20:45:31 GMT

@Hc8

@CSA_PM already messaged you, please check your community inbox here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage