topic Re: eSIM gone after reboot in Get Support

eSIM gone after reboot

Alover — Mon, 21 Apr 2025 15:19:17 GMT

Google pixel 8, rebooted, suddenly no cellular and no SIM. I had a physical bell sim and a Public Mobile eSim, both gone.

Re: eSIM gone after reboot

hTideGnow — Mon, 21 Apr 2025 15:20:14 GMT

hi @Alover

if physical sim card also gone, it is a problem with the phone.

Try another reboot and try Reset Network Settings

Re: eSIM gone after reboot

slusagm — Mon, 21 Apr 2025 15:21:55 GMT

did you have a major OS update? it is unusual the sim manager not seeing the physical sim card as well

Remove the Bell sim card and reboot phone and see if the esim shows up after. If still not, try put the Bell physical sim back and reboot and check again. Post us a screenshot of what you see.

Re: eSIM gone after reboot

hairbag1 — Mon, 21 Apr 2025 15:22:02 GMT

@Alover

remove the bell sim and try it in a different cellphone.

Re: eSIM gone after reboot

Alover — Mon, 21 Apr 2025 15:35:50 GMT

Thanks everyone, I am so grateful for the community support. It took three reboots and third time was a charm. The Telus network was very dodgy yesterday, I thought that was it.

The third reboot I was in a different some location with a different cell tower, maybe it woke up the esim somehow?